Refund Policy

1. General Policy

At Central Crew Intelligence (Land-Forge), we strive to ensure our customers are completely satisfied with our service. If you are not satisfied with your subscription, you may request a refund under the terms outlined below.

2. Subscription Refunds

• Monthly Subscriptions: We offer a 14-day money-back guarantee on your first monthly payment. If you cancel within the first 14 days of your initial subscription, you are eligible for a full refund. After 14 days, payments are non-refundable, and your service will continue until the end of your billing cycle.
• Annual Subscriptions: We offer a 30-day money-back guarantee for annual plans. If you cancel within the first 30 days, you will receive a full refund. After 30 days, annual subscriptions are non-refundable.
• Renewals: Subscription renewals (both monthly and annual) are generally non-refundable. We send reminder emails before annual renewals are processed so you have an opportunity to cancel beforehand.

3. Requesting a Refund

To request a refund, please contact our support team at support@land-forge.com with your account details and the reason for your request. Refund requests will be processed within 5-7 business days.

4. Paddle (Merchant of Record)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds. As such, any refunds granted will be processed by Paddle and returned to your original payment method.

5. Exceptions

We reserve the right to refuse a refund if we find evidence of fraud, refund abuse, or other manipulative behavior that violates our Terms of Service.